POS Card Reader Troubleshooting

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The following article will walk the user through troubleshooting connection issues with the card reader. We highly recommend to first Restart the card reader before Factory resetting it. 

 

Restart Card Reader 

  1. Restart the card reader by holding down the power button for more than five seconds and start it up again by pressing and releasing the power button immediately.
  2. Remove the card reader from the list of connected Bluetooth devices on your phone.
  3. Go through the Bluetooth pairing process again (see here for instructions).
  4. Verify that the reader is turned on and not in sleep mode (see above).
  5. Start a new transaction.

Factory Reset the Reader

Disclaimer: A factory reset can lead to a long update (5-15 minutes depending on how the reader is connected and internet connection) when performing the first transaction afterward. Before doing a factory reset, please try option 1 (Power up as normal) and option 2 (System restore) first.

In case you are having problems with a Miura reader, you can do a factory reset. The Miura M010 has a reset button located in a small hole on the upper side of the reader, right to the power button.

Here are the steps you need to take for the factory reset:

  1. Push and hold the reset button with a paper clip.
  2. Press 3 to select the option "Total factory reset".
  3. Confirm by pressing ENT (green [✔]).
  4. The card reader will perform a complete factory reset. This may take several minutes.
  5. Once the card reader is reset, you will have to go through the pairing process again (see here for instructions)
  6. Verify that the reader is turned on and not in sleep mode (see above).
  7. Start a new transaction. 

 

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