How do Agility EComm Exchanges determine if a given ticket/product should be able to be exchanged ? More specifically, I'm guessing you can exchange items if they are deemed different from one another, so how is this difference determined ? Is there also a webhook/callback for the exchange flow ?
The reason this is being asked is because tickets that should be exchangeable are not going through. I can't put the exact details here, so will be emailing a support ticket with that; but figured the general question would be helpful here on the forums.