EComm Products vs. Tickets

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Cameron McDonald

• February 19, 2019 05:45

In EComm there are "Products" and "Tickets". 

What is the difference between these 2 ? From what I can see Ticket Variants have an event dropdown (where can this be configured?). How does this relate ? Is there anything else that differs between products and events ?

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  James Vidler

  • February 21, 2019 15:56

  Hi Cameron,

  Tickets differ from Products in that they can have optional "Event Sessions" so you can sell tickets for specific days/dates and use the redemption portal to scan tickets at point of entry to the venue. Tickets can be electronic or physical depending on how you want to set them up. Products, on the other hand, are typically physical items that have optional dimensions for shipping. Aside from that, there isn't much difference between the two. They each represent things you can buy.

   

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  Cameron McDonald

  • February 21, 2019 18:56

  Ok, thanks. Where can we see this redemption portal ? Is it a tab in Agility EComm or a separate site ?

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  Charlie Soutthiphanh

  • February 21, 2019 18:59

  Hi Cameron,

  Issa tab

  

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  Cameron McDonald

  • February 21, 2019 19:01

  Ok lol. It might not be enabled for the instance I'm looking at. Thanks.

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  Cameron McDonald

  • February 21, 2019 19:05

  Oh, one more question. How do the Event Sessions link to the tickets ? Is this a built in content definition type + list ?

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