Charlie Soutthiphanh

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Activity overview

Latest activity by Charlie Soutthiphanh
  • Charlie Soutthiphanh created an article,

    Service Interruption Event Resolved

    STATUS: Resolved SUMMARY OF IMPACT: Network Connectivity - DNS Resolution Summary of impact: Between 19:43 and 22:35 UTC on 02 May 2019, customers may have experienced intermittent connectivity iss...

  • Charlie Soutthiphanh created an article,

    User Roles

    There are different types of roles and access a user can have within Agility. The roles are listed below and as well as what form of access they are alotted. As an administrator, you can easily add...

  • Charlie Soutthiphanh created an article,

    POS Card Reader Troubleshooting

    The following article will walk the user through troubleshooting connection issues with the card reader. We highly recommend to first Restart the card reader before Factory resetting it.    Restart...

  • Charlie Soutthiphanh commented,

    Hi Cameron,  Good question. The UI for editing product variants has not been changed from our end for some time.The issue and workaround you had described is currently logged in our product queue. ...

  • Charlie Soutthiphanh created an article,

    URGENT UPDATE: Changes to SendGrid Authentication

    ACTION REQUIREDPlease review the changes below. If your team does not take corrective action, your web application will no longer be able to send outgoing emails SendGrid will soon be implementing ...

  • Charlie Soutthiphanh created an article,

    How to Delete a Module

    This article will walk you through how to delete a Module Definition.  To be able to delete a Module Definition, the module must be removed from all pages that it is currently being used. You can f...

  • Charlie Soutthiphanh created an article,

    How to Map Your Custom Domain to the Agility CDN

    We have a number of customers who have inquired about how to move their CDN from the US to CA. This article will outline the steps required to properly map your custom domain to the Agility CDN.  T...

  • Charlie Soutthiphanh created an article,

    Mapping Domains to Specific Languages

      A customer reached out to us and asked how to map their Canadian website to their Canadian language code (en-ca) since it was currently pointing to their US language code (en-us).   There are a f...

  • Charlie Soutthiphanh commented,

    Hi Andrea,  Thank you for the feedback.  This is an option that we had previously implemented but had to roll back momentarily to fix some issues that arose. You can check it out and read about it ...

  • Charlie Soutthiphanh commented,

    Hi Andrea,  Looking into this, it looks as though you may be clicking on the Delete button that is on top of the Folder tree instead of the Delete button for content in the folder. Clicking on the ...